Shipping within the United States is a $15 flat rate.
For international orders we typically use UPS, Fedex or DHL depending on the country and best rates.
When will my order ship?
Most orders ship within 1-3 business days.
How long will it take for my order to arrive?
Average shipping times:
Within the US: less than 5 business days
US to Canada: 3-5 business days
US to South America: 5-10 business days
US to Asia: 7-10 business days
US to Australia: 7-10 business days
US to New Zealand: 7-10 business days
US to Africa: 7-10 business days
US to Middle East: 7-10 business days
The above shipping times are estimates only. Actual delivery times may vary depending on shipping location and respective international customs. TW is not liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery.
Do you offer expedited shipping?
At this time, we do not offer expedited shipping options on our website but if you need something quickly please email us at firstname.lastname@example.org and let us know. We are happy to expedite your order if possible.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation via email. If you are unable to locate this email, or believe you have yet to receive your tracking details, please email us at email@example.com
What happens if my package gets lost?
Please email us at firstname.lastname@example.org. If your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages if there is proof of delivery.
We want you to love your lingerie as much as we do. If it doesn’t fit or you prefer a different color or style, you can always return your items within 30 days of receipt.
TO BE ELIGIBLE FOR RETURNS, PLEASE NOTE THE FOLLOWING CRITERIA:
- Purchased less than 30 days ago
- Has not been worn, altered or washed
- All original tags and labels are still attached
- Underwear has been tried on over your own
- Item is not a bespoke or made to order piece
How do I make a Return?
- Email us at email@example.com with your order number you’d like to return/exchange
- Indicate whether you’d like a account credit or refund. Refunds will be issued to the original method of payment.
- Carefully pack up the items you’re returning in the original packaging to ensure they make it back to us safely.
- Apply the enclosed pre-paid return shipping label attached to your returns confirmation email and drop it off at your nearest UPS shipping center.
Once we receive your return package, please allow up to 10 business days for your return to be finalized and your refund to reflect in your account.
All returns should be shipped to:
If you need a different size or prefer a different style/color, that’s no problem. Just email us at firstname.lastname@example.org
Once we receive your return package, you will be refunded for your original order within 5 business days.
If you purchased lingerie using a discount code or promotion, we’re happy to honor the same code again for an even exchange (new color or size in the same item), just let us know.
If you have received an item as a gift and need to return or exchange it, our standard return policy still applies. Returns will be processed in the form of account credit for the full amount of the gift, or the refund amount can be credited to the original purchaser’s method of payment.
- Shipping and handling charges on your original order are not refundable unless there was a shipping error on our part.
- Items should be returned in their original packaging to ensure that the items are adequately protected in transit.
- If you purchased items using a discount code or promotion, we’re happy to honor the same code again for a one-time even exchange (e.g. new color or size in the same item).
- Custom made or bespoke items are not returnable.
- **All items must not have been worn**