We want you to love your lingerie as much as we do. If it doesn’t fit or you prefer a different color or style, you can always return your items within 30 days of receipt.
TO BE ELIGIBLE FOR RETURNS, PLEASE NOTE THE FOLLOWING CRITERIA:
- Purchased less than 30 days ago
- Has not been worn, altered or washed
- All original tags and labels are still attached
- Underwear has been tried on over your own
- Item is not a bespoke or made to order piece
How do I make a Return?
- Email us at firstname.lastname@example.org with your order number you’d like to return/exchange
- Indicate whether you’d like a account credit or refund. Refunds will be issued to the original method of payment.
- Carefully pack up the items you’re returning in the original packaging to ensure they make it back to us safely.
- Apply the enclosed pre-paid return shipping label attached to your returns confirmation email and drop it off at your nearest UPS shipping center.
Once we receive your return package, please allow up to 10 business days for your return to be finalized and your refund to reflect in your account.
All returns should be shipped to:
If you need a different size or prefer a different style/color, that’s no problem. Just email us at email@example.com
Once we receive your return package, you will be refunded for your original order within 5 business days.
If you purchased lingerie using a discount code or promotion, we’re happy to honor the same code again for an even exchange (new color or size in the same item), just let us know.
If you have received an item as a gift and need to return or exchange it, our standard return policy still applies. Returns will be processed in the form of account credit for the full amount of the gift, or the refund amount can be credited to the original purchaser’s method of payment.
- Shipping and handling charges on your original order are not refundable unless there was a shipping error on our part.
- Items should be returned in their original packaging to ensure that the items are adequately protected in transit.
- If you purchased items using a discount code or promotion, we’re happy to honor the same code again for a one-time even exchange (e.g. new color or size in the same item).
- Custom made or bespoke items are not returnable.
- **All items must not have been worn**